As one of the fastest-growing marketing analytics and business intelligence solution providers, PenPath empowers today’s data-driven leaders. From the executive who needs quick answers to the analysts who need to understand marketing’s impact on sales, PenPath provides all the technology, services, and guidance required to achieve data-driven growth. Learn more at PenPath.com. 

We Want You!

As an Account Manager for PenPath, you will work in an exciting new business unit at the forefront of marketing technology and data science; working with many of the world’s leading brands.

You will be responsible for the retention and expansion of accounts in addition to driving the adoption of our Marketing Intelligence solutions in core processes across the business. You will own the relationship with customers and key decision-makers helping them with reaching business goals and KPIs leveraging Marketing Intelligence and our Consulting services.

As an Account Manager at PenPath you will:

  • Manage and develop long-term partnerships with some of the biggest brands in the world
  • Increase renewal rates
  • Manage relationships with account users regarding engagement and product adoption in order to exceed commercial targets
  • Identify and lead upsell opportunities to drive new business growth through greater advocacy and reference-ability
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement
  • Execute implementation projects while partnering closely with our client’s project sponsors
  • Develop detailed project plan schedules to ensure project team accountability for milestone dates and work quality
  • Execute implementation projects while partnering closely with our client’s project sponsors
  • Develop detailed project plan schedules to ensure project team accountability for milestone dates and work quality
  • Track detailed scope of engagement, and when applicable, work with the customer to estimate scope change/additions and execute change order(s)
  • Create comprehensive weekly status reports and communication plans which are delivered to executive sponsors and internal/external project teams
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Quickly establish/nurture rapport and a positive relationship with customer stakeholders
  • Conduct qualitative and quantitative evaluation of deliverables, budget, schedule, resource forecasts, project scope, and develop an action plan to mitigate risks and issues identified
  • Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers
  • Coach and mentor project team members (potentially across multiple time zones) to facilitate improved teamwork both internally and with the client
  • Participate in establishing practices, templates, policies, tools and partnerships to expand and mature capabilities of the team
  • Work with sales and development to scope and estimate sales opportunities

What will I bring to the team?

  • 2 years+ of account management or sales experience in customer-facing roles (SaaS or marketing agency background preferred)
  • Ability to influence, confidently handle objections, and resolve customer issues
  • Experience client-direct account management and/or sales, and be highly successful at running consultative sales processes in large, complex prospect organizations
  • Experience in presenting to and interacting with senior management of organizations
  • Deep understanding of value drivers in recurring revenue business models
  • Team player able to effectively interact with colleagues and business partners across the company
  • Strong understanding of the digital marketing space
  • Business Intelligence familiarity preferred
  • Excellent communication and presentation skills
  • Skillset to understand and document business requirements as well provide prescriptive recommendations by actively listening and asking probing questions
  • Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
  • Record of professional achievements with a track record of delighted, successful, and satisfied customers
  • Ability to create structure in ambiguous situations and design effective processes
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Capability to be dynamic and adapt quickly in a fast-paced environment
  • Passion to be an expert on the product and for being part of a fast-growing company
  • BA/BS degree or equivalent

Why choose PenPath?

We believe that the work we do needs to matter and have an impact on people’s lives and business’ bottom-line. It isn’t just about great technology or service, it’s about the overall experience our customers have, the “Aha!” moments when they can quantify the results of their hard work or automate a tedious task. PenPath is building a team who seeks to create these little moments of happiness for our customers. Data overwhelm is a very real problem and our team is passionate about solving this for today’s leading brands.

To apply, send your resume to [email protected] and someone will get in contact with you shortly.

PenPath

PenPath

Marketing teams rely on PenPath daily to make data-driven decisions in order to sustain scalable growth. We offer professional-grade technology, service, and guidance. With PenPath, leaders can automate their entire reporting workflows and leverage all their data to answers critical business questions.

[i]
[i]