Zendesk makes it easier to manage customer interactions, offering conversational, contextually relevant customer support experiences across any channel. Our PenPath professional team builds seamless integrations that leverage your customer-service tickets, knowledge base and more, helping you give a quicker, close-to-home understanding to your clients. PenPath offers marketers and analysts the technology needed to connect to the Zendesk API and extract clean and workable data in order to measure performance and build custom reports.
PenPath’s unique value proposition is that we automate the transformation process from raw data to meaningful insights. To offer the most granular level of data available, PenPath has partnered with leading ETL and ELT providers, giving our customers access to hundreds of data source connections with clean and workable data while requiring no technical skills.
Marketing leaders and analysts can now access essential KPIs available within Zendesk and hundreds of other platforms in a more user-friendly, automated reporting workflow. By focusing on omnichannel comments, behavior and interaction time, PenPath organizes your analytics and visualizes the data in an actionable way for our clients.