At PenPath, we are committed to providing the best possible service to our customers. As part of this commitment, we utilize and resell services from industry-leading platforms. This page provides an overview of our partner platforms’ Service Level Agreements (SLA) for uptime, support response time, and real-time data freshness.
Tableau
SLA Guarantee Uptime: 99.9%
Real-Time Data Freshness: Dependent on data source; near-real-time for supported data sources.
Tableau SLA Details
Microsoft GitHub
SLA Guarantee Uptime: 99.9%
Real-Time Data Freshness: N/A (code repository platform)
GitHub SLA Details
DBT
SLA Guarantee Uptime: 99.5% for DBT Cloud Standard and 99.9%
Real-Time Data Freshness: Dependent on the data source and transformation frequency.
DBT SLA Details
Fivetran
SLA Guarantee Uptime: 99.9%
Real-Time Data Freshness: Dependent on the data source and sync frequency
Fivetran SLA Details
Improvado
SLA Uptime: 99% observed
Real-Time Data Freshness: Dependent on the data source and integration
Improvado SLA Details
Talend Stitch SLA Guarantee Uptime: Above 99% observed
Real-Time Data Freshness: Dependent on the data source and integration
Talend Stitch SLA Details
Google Cloud
SLA Uptime: Above 99% observed
Real-Time Data Freshness: Dependent on service and data source
Google Cloud SLA Details
Snowflake
SLA Uptime: 99% observed
Real-Time Data Freshness: Dependent on data source and integration
Snowflake SLA Details
Amazon AWS
SLA Uptime: 99.9% observed
Real-Time Data Freshness: Dependent on service and data source
Amazon S3 SLA Details
Make.com
SLA Uptime: 99.9% observed
Real-Time Data Freshness: Dependent on service and data source
Make.com SLA Details
